Emergency Service

Residential Services | Automatic Delivery | Indoor Air Quality

Heating & Cooling System Replacement | Installation, Maintenance and Repair

Hot Water Heaters

As a C.K. Smith customer, you can enjoy peace of mind knowing that our service team will respond quickly at any time of day or night in the event of an emergency. If your heating system stops running, just give us a call, and we'll be ready to help. No one should have to worry about a loss of heat, and with C.K. Smith, you can rest assured.

What's an "Emergency"?

A C.K. Smith customer with one or more of the following problems has an emergency:

• No heat (try the Quick Fixes below)
  
• No hot water
  
• Burst pipes or flooding
  
• A fuel leak
  
• Soot, smoke or fumes

Call us at 800-922-8341 or 508-753-1475. (Do NOT send e-mail!)

Potential Quick Fixes for Lack of Heat

If you don't have heat, you may be able to fix the problem yourself and save time. Try these steps before you call us, and you may get your heat back immediately:

1. Make sure that the oil burner emergency switch is in the "ON" position.
   
2. Set the thermostat above room temperature.
   
3. Check the fuel oil level gauge on your oil tank to be sure that the tank contains oil.
   
4. If you have Oilheat, press the re-set button once only. If the burner does not start immediately, do not press the button again.
   
5. If the burner or furnace does not run at all, check for a blown or loose fuse or a tripped circuit breaker.
   
6. If you have a steam heating system, check the water level and refill the boiler if needed.
   

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