Service Plans

Service Agreements

A Service Plan from ckSmith ensures that your heating system gets the periodic preventative maintenance it needs to run smoothly. We offer three choices of coverage for your boiler or furnace.

Bronze Service Plan
We'll perform an annual tune-up on your oil-fired boiler or furnace, including replacement of the following parts at no cost if they are worn from normal usage:

Gauge Glass & Washer

Nozzle Filter Nozzle Strainer

Pump Strainer

Pump Gasket

Silver Service Plan
A ckSmith technician will thoroughly clean and tune your system and perform an efficiency test. If any of the covered parts are defective due to normal wear and tear, we'll replace them. Free replacement of burner or control parts that become defective due to normal use is included. The Silver Plan covers all the parts covered by the Bronze Plan, plus the following:

Air Filters Anti Hum Device Aquastat Barometric Draft Damper Blast Tube Blower Electric Switch Blower Fan Belt Blower Motor (heat only) Blower Pulley Burner Coupling Burner Switch Cad Cell Assembly Cad Cell Eye Cad Cell Relay

Circulator Coupling Circulator Electrical Switch Circulator Motor Circulator Motor Mounts Circulator Relay Combustion Fan Combustion Head Delayed Oil Valve Coil Electrical Wiring Electrode Assembly Emergency Switch Fan & Limit Control Fill Cap Firomatic Switch

Flare Fittings Flue Pipe Fuel Oil Filter Cartridge Glass Guage High Limit Control High Voltage Wiring Ignition Leads Ignition Transformer Low Voltage Wiring Mounting Flange Mounting F. Gasket Nozzle Nozzle Adapters Nozzle Assembly

Nozzle Line Oil Burner Motor Oil Burner Pump Oil Burner Strainer Pressure Control Reverse Aquastat Solenoid Valve Stack Tray Tank Guage Thermostat (heating only) Transformer Unifil Adaptor Vent Cap Zone Valve Powerhead

Gold Service Plan
The Gold Plan provides the same annual maintenance as the Silver Plan and extends your coverage to include components of the distribution system. The Gold Plan covers all the parts covered by the Silver and Bronze Plans plus the following:

Air Scoop Bail Valves Blower Bearings Boiler Drain Circulator (complete)

Combustion Chamber Expansion Tank High Vents Hot Water Mixing Valve Low Water Cut Off

Pressure Reducing Valve Purge Valve Radiator Vents Relay 8182 D Relay Control 8182 H

Relief Valves Tank Gate Valves Water Feed Valve Water Flow Check Valve Zone Valve Complete

Oil-Fired Water Heater Plan
We'll perform an annual tune-up on the water heater and replace covered parts that are worn through normal wear and tear. This plan is available ONLY with a service contract for a boiler or furnace.

Tank Guard Replacement Program

Oilheat storage tanks are durable and well designed, but they eventually need to be replaced. ckSmith helps customers reduce the cost of replacing their Oilheat storage tank through our Tank Guard Replacement Program. If your oil tank leaks, we will replace it with a standard tank (up to 330 gallon capacity) at no cost to you.

For details and pricing, call us at 508-753-1475 or contact us via email.

Notes:

1. All oil supply and return lines between oil supply tank and oil burner are not covered by any service plan. However, to have any service plan your oil line MUST be protected per Massachusetts Codes 527 CMR 4.04e.
2. No policy will be issued for outdated and/or obsolete equipment which will be determined by ckSmith inspectors.

General Terms & Conditions

The protection plans offered are intended for ordinary residential or comparible sized commercial burners. These plans are only available to customers who are on automatic delivery and purchase their entire fuel requirements, with a minimum of 450 gallons annually, from ckSmith and its affiliates.

Each protection plan is effective for one full year from the date of acceptance. The annual cleaning for the burner will be done at the end of the contract year.

It is agreed that if any tax or other charges are imposed by a government authority with respect to sale, delivery or use of products covered under this agreement, it will be added to the price to be paid by the customer.

This agreement will be automatically renewed for a like term, unless a 30 day written is given by either party prior to the expiration date. Such renewal shall be subject to any price changes made by ckSmith and its affiliates. This agreement is not written on a pro-rated basis and no refund will be given if cancelled prior to expiration date.

Charges for labor and/or parts arising from service performed prior to acceptance of this agreement may only be covered at the sole discretion of ckSmith and its affiliates. A surcharge will be assessed for Saturday cleaning appointments.

ckSmith and its affiliates have the right to modify the General Terms and Conditions for Service Contracts at any time.

Exclusions

Service plans do not cover parts or labor when failure is due to the following:

• Customer leaving switch off or setting the thermostat to low to operate unit
• Frozen or gelled oil lines
• Power ventor or chimney problems
• Vacant or unattended premises or inaccessible areas
• Fuel tank failure or water or sediment in the oil line
• Lack of oil or service when caused by customers' failure to make payments when due or when customer is not on automatic delivery
• A/C related parts are not covered. If the part is used for both heating and A/C, you will be charged the difference between the heating only part and the heating A/C part

The agreement also does not cover services, repair or replacement of parts as a result of abnormal conditions beyond our control, such as, but not limited to, acts of God, war, flood, fire, hurricane, explosion, vandalism and freeze-ups. Furthermore, ckSmith and its affiliates are not liable for the inability to supply parts that are no longer available due to obolescence.

The acceptance of all contracts by ckSmith are contingent upon inspection of your heating system by a member of our Service Staff. Any defective parts, or systems,not up to code, will be not be covered under the contract.

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